Privacy Policy

1. Privacy Policy

This Privacy Policy aims to inform, in the most appropriate and transparent manner as possible, of the treatment that we will give your information, to explain the measures that we will consider, as well as to inform of the cookies that, if any, we use on our platform. We do all this in accordance with the applicable set of regulations, consisting basically of the Organic Law 15/1999, of December 13, on the Protection of Personal Data (hereinafter, LOPD) and the Royal Decree 1720/2007 of 21 of December; and in accordance with Law 34/2002, of July 11 on Information Society Services and Electronic Commerce (hereinafter, LSSICE).

1.1. How do we collect your data?

  1. Through the contact form on our platform
  2. Through the registration form on our platform, as a Registered User
  3. Through the newsletter subscription form
  4. Through the contracting of services form, if any
  5. By e-mail, directly

1.2. What is the purpose of collecting your User data?

The information that is collected through our contact form or that is sent to us directly via e-mail, will serve to provide the requested services or to resolve any inquiry that you have raised as well as to inform you in detail of what you need. We will keep your data for these purposes and will not use it for something else, unless expressed otherwise.

If you contact us using one of these systems to request a service, we will also be keeping your information in order to provide the requested service, provided that you validate and accept the contracting conditions that we send. Thus, your information will also be stored and processed in order to manage all billing applied to your profile.

The information you provide when registering as a Registered User, will serve precisely to provide you with the services included as a Registered User, and will not be used for any other purpose, unless you have given authorization to do so.

The information you provide us with when subscribing to our newsletter, will serve to send all bulletins or newsletters that we produced and we think may be of your interest, according to what you have reported in this policy.

1.3. Express Consent Required

In accordance with the provisions set forth by the Organic Law on Data Protection, we require having your express consent in order to treat your personal information. Therefore, by accepting our notices and policies, you expressly authorize us to perform the processing of your personal information, in compliance with the specified purpose of the platform of providing the requested service and to keep you abreast of our services and the platform.

When you fill out the contact form on our website; you sign up on the platform as a User, you write to our contact e-mail or if we collect your data through any other mechanism, you will be able to view what we ask in a box that will appear at the end of each form, of which you must read, understand and agree to of this policy. Therefore, you manifest that you offer your express consent to our company TEKSTUM SOLUTIONS, SL, to treat your information in accordance with what is expressed here.

1.4. Rights of Access, Rectification, Cancellation and Opposition of personal data

If you desire to exercise your rights of Access, Rectification, Cancellation and Opposition by virtue of the existed regulations on data protection, you can do so without any problems. Although, to exercise this right will require that you contact us via e-mail: [email protected] or send us a written request to our address, located at: Calle Almogà vers, número 165, CP: 08018, de Barcelona.

In both cases, you should attach a copy of your Passport or Identity Card (of the data owner) and indicate in the subject, explicitly what right you wish to exercise: Access, Rectification, Cancellation and / or Opposition.

1.5. Security Measures Taken with Data Collection

In TEKSTUM we seek to ensure the security of your information and therefore, we use security systems that allow us to maintain the integrity and confidentiality of the data collected at any time, in accordance with the objectives contained in these Legal Notices.

As a User, though, you need to be aware, accept and understand that Internet security measures are not infallible and therefore as a User you must undertake adopting the necessary security measures that are within your reach and that may apply. Also, you must always submit truthful and reliable information about yourself and of what you need, as well as seek to ensure the security of the information provided to us.

We, on our part will strive to ensure your privacy and security as a User and of your password within our platform at all times, by always making sure to act with the greatest diligence and implement corresponding actions when necessary.

Now it is up to you, the User, to take responsibility in taking the necessary security measures relative to the protection of their username and password.

In this regard, TEKSTUM is not responsible for situations in which the User fails to implement appropriate security measures nor is it liable for their consequences; nor is it liable for causes or damages incurred by third parties outside the company of by force majeure.

2. Cookie Policy

In TEKSTUM, we wish to improve our services and enhance User navigation and the functionality of our platform. We use some cookies which are installed from our website and from our platform. Although, the cookies we use do not ask or collect, your personal data.

2.1. What is a cookie?

A cookie is a small file that stores information that is placed onto your device when using our platform. Its aim is to determine our Users browsing preferences. Also, thanks to them, we can assess their needs and use the results as indicators as to how to improve our services, as noted above.

2.2. What type of cookies do we use?

Below you will find a chart where you can view the type of cookies we use on our platform, alongside details of their respective purpose. It is important that Users previously have a clear understanding of the following items:

Third Party Cookies: They are managed by other companies and are installed from their computers and / or domains onto the Users terminal equipment.

Our Own Cookies: These are managed by our company and are installed from our computer to the Users computer.

Technical Cookies: Those that allow the User to navigate through the website or application and permit the use of existing or different options or services. For example, controlling traffic and data communication, identifies the session, access to restricted sections of the website, remembers the elements of an order, makes an application for registration or participation in an event, use of security features for the navigation and store content for the broadcasting of videos or sound.

Customized Cookies: Those that allow Users to access the service with some features of a general nature, predefined in the terminal equipment or defined by the User. For example, the language, the type of browser used to access the service, content design selected, geolocation of the terminal equipment and locale form which you access the service.

Advertising Cookies: Those that enable the effective management of advertising spaces included on the website or application from which the service is provided. Permits to adjust the content of advertising, so that it can be relevant to the User and to avoid showing ads the User has already seen.

Statistical Analysis Cookies: Those that allow tracking and analysis of User behavior on websites. The information collected by these cookies is used when measuring the activity of the website, applications or platform sites, and for the profiling of the User navigation of these places in order to carry out improvements in the service, depending on the Users usage data.

Cookies utilized by our platform:

Cookie Designation Purpose Own/Third Party
_ga 2 years, by defect It is used to distinguish Users by assigning a unique number as a Client identifier from other Users. Own
_gat1 10 minutes, following its creation or modification It is used to differentiate between different tracking objects created during the session. The cookie is created when the JavaScript library is downloaded and there is no previous version of the _gat cookie. The cookie is updated each time you send data to Google Analytics. Third Party: Google Analytics
_icl_current_language Own
hjIncludeInSample This session cookie is configured to allow HotJar to know if the visitor is included in the sample used to generate traffic or guides.
hjUserId Is established as soon as a User loads a page containing the HotJar code. The cookie contains a Universal Unique Identifier (UUID) that allows HotJar to follow the same visitor through multiple pages and sessions.
_hjMinimizedPolls It establishes once a visitor minimizes the widget surveys to ensure that the widget stays minimized.
connect.sid Cookie managed by the application server to manage the session ID Own
datr Third Party: Facebook
fr Third Party: Facebook
locale Third Party: Facebook
lu Third Party: Facebook

2.3. How Users can control cookies on our platform?

According to the provisions set forth by the LSSICE, it is necessary that our Clients and or Users are informed prior to browsing the website, of the use, type and purpose of Cookies utilized. That is why we inform you about the cookies we use and we provide you with this notice, to inform Users of everything that must be taken into account prior to their use of our website.

This notice has two options: the first will refer Users to this informative text and the second can be used to accept the installation of cookies on their device.

If however a User chooses to omit accepting the use of cookies and continues browsing our platform, we will determine that there is a tacit consent to the use of cookies as described in the previous section.

2.4. What is the process used to disable cookies from your browser?

If you wish to remove cookies from your browser, then we provide you with the following links that you can refer to depending on the type of browser you have installed and thus proceed to disable the cookies.

On Google Chrome:

On Safari:

On Firefox:

On Internet Explorer:

On Opera:

In this regard, we inform and warn that after disabling or uninstalling the cookies from your browser, you may have some problems and difficulties or may encounter impediments when trying to access or browse through certain parts of our website.

What of Social Network Cookies?

TEKSTUM does not directly manage the networks and/or platform of third parties, therefore it is not responsible for the cookies those platforms use.

As a User, you are obligated to revise or consult the privacy and cookie policies of the platforms to which you access, to be aware of the type of cookie and the purpose thereof, and to decide whether to accept or reject them. Here, we provide the links of the social networks where we operate and links to their privacy or cookie policies:

Cookies used by Facebook:

Cookies used by Twitter:

Cookies used by Linkedin:

3. Presence of TEKSTUM on Social Networks

TEKSTUM has a corporate profile on Twitter, Facebook and LinkedIn. Thus, under the provisions set forth by the Organic Law 15/1999, of the 13 of December on Personal Data Protection, we are responsible for the processing of your information as a follower of our profile within these networks and therefore it is necessary that we inform you of what treatment your data will undergo when collected through these platforms.

In this sense, we inform you that within these networks:

We will publish new content within our platform, in order to disseminate articles or topics that we consider relevant or of interest to our followers.

We will publish news that may be of interest to followers/Users within these networks

It is possible that we may also publish advertisements on the specific services that we wish to promote.

As a company or controller, we guarantee confidentiality with the processing of your information and fulfilling of your rights, always in accordance with the provisions set forth by the Organic Law on Data Protection.